Yes, every item shipped by Mr.Sneaker is guaranteed to be authentic. Each product is verified by our experts to ensure maximum quality and authenticity. The items come directly from our network of professional partners and resellers in Europe and are delivered in the original packaging with all accessories included.

Our experts carry out a thorough check on each product. We meticulously check labels, stitching, accessories, packaging and odor to ensure each item is authentic. Most of our products come from sellers with whom we maintain direct and trusted relationships.

Your trust is our priority. Each product is checked following our rigorous quality and authenticity standards before shipping. Once we pass the verification process, we apply an authenticity tag that confirms the origin and quality of the product.

Purchasing from Mr.Sneaker is simple and fast. You can complete a purchase without having to create an account, although we recommend registering to access exclusive benefits.

1. Search for articles: Browse freely in our catalogue, selecting the categories of your interest from the navigation menu. For a more precise search, use the available filters or the site's internal search function.
2. Product Information: Each product listing offers complete item details, including description, measurements and fit. By clicking on the product image, you can enlarge it to better examine the details.
3. Purchase Procedure: After completing your order, you will receive a confirmation email with your purchase details.

If you have a promotional code, enter it in the appropriate field during the payment process. The discount will be calculated automatically. Be sure to apply the code before completing your purchase, as it cannot be added later. If the code doesn't work, contact us at info@mrsneaker.it. Remember that promotional codes cannot be combined with other ongoing promotions and are not valid for some specific products.

The discount code allows you to take advantage of special promotions. Promotional codes are often sent to our customers via our Newsletter or at special events.

• Express 24/48: Sizes marked with this option are available immediately.
• Standard: The remaining sizes may take 3 to 14 business days to be delivered. We strive to keep waiting times to a minimum.
• Couriers: We rely on reliable couriers such as Poste Italiane, TNT and other trusted operators to ensure safe and timely delivery.

Shipping costs 7 euros for orders up to 199.99 euros. For orders over 200 euros, shipping is free.

When your product ships, you will receive a confirmation email with a link to track your shipment.

You will receive a confirmation email immediately after completing your order. If not, check your spam folder or contact our customer service at: info@mrsneaker.it .

If you wish to cancel or change your order, please contact our customer service as soon as possible at the email address: info@mrsneaker.it . We will do our best to accommodate your request.

Yes, you can change your delivery address by contacting our customer service at the email address: info@mrsneaker.it before your order has been shipped.

If you have received a defective item, please contact our customer service team at info@mrsneaker.it with the details of the defect and your order number. We will be happy to help you resolve the issue.

At Mr.Sneaker we offer a wide range of payment options to make your shopping as simple and convenient as possible. We accept all major payment methods, including credit and debit cards , Apple Pay , Google Pay and many more.

Furthermore, to make purchases even more accessible, we offer the possibility of paying in installments with Afterpay or Klarna . This option allows you to split the cost of your purchase into convenient installments, without additional interest. With Mr.Sneaker, you can purchase your favorite products with ease and flexibility.

Yes, payment is secure. We use advanced security protocols and SSL encryption to protect your personal data and payment information. You can make your purchases with peace of mind.

Most of our sneakers are unisex or for men, but we also have a selection of shoes specifically for women. You can find information about the category they belong to in the product descriptions.

Jordans typically run true to size. However, we recommend checking the size guide on the product page.

Nike Dunks tend to run a little small. If you're between sizes, we recommend sizing up for comfort. Always refer to the specific size guide on the product page for more details.

You can subscribe to our newsletter through the pop-up that appears when you visit our site or through the dedicated section that you find at the end of the site. Enter your email address and follow the instructions to complete the subscription.

To unsubscribe from our newsletter, you can contact us directly at info@mrsneaker.it or click on the "unsubscribe" link at the bottom of each email from our newsletter.

Yes, the return shipping costs are the customer's responsibility. In addition, the shoes must not have been used and must be returned in their original packaging.

The refund is processed within a maximum of 7 working days from the receipt of the return. If you do not receive the refund within this period, please contact us by email at info@mrsneaker.it .

The refund will be made to the card that was used for payment.

You can register in the "Account" section of our site. Follow the instructions to create a new account by entering your personal data.

No, you do not need to be registered to make a purchase. You can complete your order as a guest. However, by registering you will be able to enjoy additional benefits such as order tracking and exclusive offers.

If you have forgotten your password, click the "Forgot Password" button on the login page and follow the recovery process. You will receive an email with instructions to reset your password.